Privacy Policy

We're pretty serious about keeping your info safe while you're experiencing our cosmic hospitality

Last Updated: October 31, 2025

Introduction

Look, we get it - nobody actually reads these things. But here's the deal...

At Astryn Forgeverse Hotel, we're not just about creating out-of-this-world experiences. We also take your privacy seriously. This policy breaks down exactly what we do with your personal information when you book a stay, grab a meal at our Interstellar Dining spot, or just browse our website.

We're committed to being totally transparent about how we handle your data. This isn't some corporate jargon fest - we've tried to keep things clear and straightforward. If you've got questions after reading through, don't hesitate to reach out to us directly.

Information We Collect

When you're booking with us or creating an account, we'll need some basic stuff:

  • Your name and contact info (email, phone number)
  • Billing address and payment details
  • Date of birth (we need this for age verification and special occasions)
  • Passport or ID info (only when required for check-in)
  • Special requests or dietary preferences you share with us

Like most websites these days, we automatically grab some technical data:

  • IP address and device information
  • Browser type and operating system
  • Pages you visit and how long you stick around
  • Referring URLs (where you came from)
  • VR Gaming Lounge usage stats and preferences

Sometimes we receive data from third parties:

  • Travel booking platforms and agencies
  • Payment processors and fraud prevention services
  • Social media platforms (if you choose to connect with us there)
  • Analytics providers helping us improve our services

How We Use Your Information

We're not gonna sell your data to random companies or spam you with nonsense. Here's what we actually do with your info:

Processing Reservations

Managing your bookings, confirming your suite, and making sure everything's set for your stay

Customer Support

Responding to your questions, handling special requests, and sorting out any issues that pop up

Personalizing Your Experience

Remembering your preferences so we can tailor your next visit to your tastes

Marketing & Offers

Sending you exclusive deals and updates (but only if you've opted in - we're not monsters)

Who We Share Data With

We don't just hand out your info to anyone. But there are some trusted partners who need access to help us run things smoothly:

Partner Type Why We Share Example
Payment Processors To handle secure transactions Credit card companies, PayPal
Service Providers For IT infrastructure and hosting Cloud storage, email services
Analytics Partners To understand how guests use our services Google Analytics, heat mapping tools
Legal Authorities When required by law or to protect rights Law enforcement, regulatory bodies
Important: We never sell your personal data to third parties for their marketing purposes. That's just not our style.

Cookies & Tracking Tech

Yeah, we use cookies - and we're not talking about the ones from our Interstellar Dining menu (though those are pretty good too).

Cookies are tiny files that get stored on your device to help us remember you and improve your browsing experience. Here's the breakdown:

Essential Cookies

These are necessary for the website to function. Without them, you can't book rooms or access your account. They're non-negotiable, really.

Analytics Cookies

Help us understand how visitors interact with our site so we can make improvements. You can opt out if you'd like.

Preference Cookies

Remember your settings and choices so you don't have to reconfigure things every time you visit.

Marketing Cookies

Track your browsing to show you relevant ads and measure campaign effectiveness. Totally optional.

You can manage your cookie preferences through your browser settings. Just keep in mind that blocking certain cookies might affect how the site works for you.

Security Measures

We take security as seriously as we take creating the perfect cosmic experience for our guests. Here's what we've got in place:

SSL Encryption

All data transmitted between you and our servers is encrypted using industry-standard SSL

Secure Servers

Your data is stored on protected servers with firewalls and regular security audits

Access Controls

Only authorized staff can access your personal information, and only when necessary

Real talk: No system is 100% foolproof, but we're constantly updating our security practices to keep your data as safe as possible. If we ever detect a breach, you'll be the first to know.

Your Privacy Rights

Under Canadian privacy laws (we're based in Toronto, remember?), you've got some solid rights when it comes to your personal data:

Right to Access

You can ask us for a copy of all the personal data we have about you. We'll provide it in a readable format within 30 days.

Right to Correction

Got outdated info in our system? Let us know and we'll fix it ASAP.

Right to Deletion

Want us to erase your data? We'll do it, unless we're legally required to keep it for things like tax records.

Right to Opt-Out

Don't wanna receive marketing emails? No hard feelings - just hit that unsubscribe button or contact us.

Right to Portability

You can request your data in a format that's easy to transfer to another service.

To exercise any of these rights, just shoot us an email at reservations@astrynforgeverse.info or give us a call at +1 (416) 555-0847.

Children's Privacy

Our services aren't directed at kids under 13, and we don't knowingly collect their personal information. If you're a parent and think we might have info about your child, please reach out to us immediately so we can delete it.

For guests aged 13-18, we recommend that parents or guardians review this policy with them and supervise their online activities.